So I contacted Amazon today- ended up in a live chat with a rep who asked me a couple of simple questions and said they were priority shipping me a brand new Kindle Fire HD and a mailing label to ship back this one- free of cost.
W. O. W.
In this day and age of sucky customer service and miserable representatives who sound bored and or annoyed that you would even bother them, this was nothing short of a breath of fresh air. I was on this chat less than five minutes- they didn't accuse me of misusing or damaging the device. Just, we are so sorry there is a problem and let us send you a new one. Period.
So yeah, may I say- if you are thinking of eReader/Tablet as a gift for the holidays- I'm all over the Kindle Fire HD.